Payment Information


We strive to assure you receive the best orthopedic care available, and we also work to keep our fees as low as possible. Our fees are comparable to other orthopedic groups in and around Jacksonville. Estimates can be provided for surgeries, and deposits are required. We are always willing to discuss our charges with our patients. Should you need additional time to pay for our service, you must set up a payment arrangement with us to avoid late fees.

It is customary to pay for medical care the day it is received. If you are covered by an HMO, PPO or Medicare plan, you should expect to pay any co-pays or deductibles at the time of each visit to our office. For your convenience we accept Visa, MasterCard, American Express, cash, or personal check. Note: There is a $30.00 charge for any returned check.

We will be glad to work out an individual payment plan with you if necessary, and if you request it in advance. In return, we expect you to make regular, on-time monthly payments. We can, however, charge your unpaid balance to your credit card at any time. We reserve the right to charge interest on any account that is sixty days past due.


We mail statements monthly. Payments are due in our office fifteen days after you receive your statement. If you have a hardship and need more time to pay, please speak with a financial secretary right away. We can always work out something if you talk with us, but failure to call us could leave us no choice but to ask for full payment of your account.

Payment plans are available to those patients that may qualify. A $25 late fee will be applied on missed payments.

Refund Policy

Before a refund is processed, the account balance will be reviewed by our billing department to verify that a refund is due.  Once we determine a refund is due, a request is forwarded to Accounts Payable.  Refund checks are processed weekly.  If the payment was made with a credit card, we can reverse the transaction with the payer’s permission, and credit the account the amount owed.

For additional inquiries, please contact us at 904-634-0640 or submit in writing to:

Southeast Orthopedic Specialists
Attention Billing Department
2627 Riverside Ave, Third Floor
Jacksonville, FL 32204


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